Home / Assistance and services Tips & Tricks for 480Pro / 380 / 280

Click on one of the following problems to see the tricks :


01.The Polaris gets stuck on corners or obstacles longer than 3 minutes.
1. Check that the wheel RPM is between 28-34.
2. Make sure the back-up valve is working. Take the valve out of the water and watch the jet. It should start up and stop again every 3 or 4 minutes.
3. Check that the rear jet (thrust jet ) is in the 11 o’clock position..
02. The sweeper hose sprays water out of the pool.
1. Replace the sweeper hose brush if it is missing or worn.
2. Turn the sweeper hose adjustment screw until it moves smoothly and evenly.
3. Add a weight to the sweeper hose (Ref. B2).
03. The Polaris does not clean the entire pool.
1. Check that the wheels are turning between 28 and 34 RPM.
2. Make sure the back-up valve is working. Take the valve out of the
water and watch the jet. It should start up and stop again every 3 or 4
minutes.
3. Ensure the feed hose reaches within 15 cm of the furthest point of the
pool, from the socket to which it is connected. The clear hose should be
the same length as the deepest point of the pool.
4. Check the position of the fl oat. On the clear hose there should be a fl oat
on each side of the back-up valve and another fl oat upstream 60-90 cm.
(toward the pool wall). On the white hoses, the fl oats should be spaced
45 to 90 cm apart.
5. With the cleaner running, check that all the wheels are turning.
04. The Polaris doesn't climb the walls.
1. Make sure that the blue reducing disk has not been installed in the quick
disconnect.
2. Check that the metal pre-fi lter is present and not clogged.
3. Make sure that the hose weight adjustment nut is screwed right down.
4. Make sure the hoses have been cut as indicated in the instructions.
5. Check that the booster pump is working normally.
6. Check that the wheels are turning between 28 and 34 times per
minute.
7. Check that the pivoting connectors are fi tted the right way round.
8. Check the orientation of the rear drive jet.
9. Replace standard tyres with tyres for tiled or glass surfaces
(Ref. C-136).
05. The sweep hose is sucked into the unit.
1. Turn the sweep hose adjustment screw until it moves smoothly and
evenly.
2. Make sure the opening at the end of the sweep hose is not blocked by
the sweep hose scrubber.
06. The Polaris is leaning to one side.
1. Change the balancing fl oat if it is full of water. “Screw” on the new fl oat
without forcing it down. The fl oat on the 280 should be 1 inch from the lowest point and on the 380 it should be screwed down as far as it will go.
2. Check the condition of the pivoting hose connectors and that
they are fi tted the right way round. The arrows marked on the connectors show the direction of water flow.
3. Ensure the hoses are the correct length.
4. Make sure there are no permanent kinks in the hoses. Regularly stretch out the hoses.
5. Make sure the back-up valve is working. Take the valve out of the water
and watch the jet. It should start up and stop every 3 to 4 minutes. If it
doesn’t do this, it must be changed.
6. Check the number of times the wheels rotate in one minute. To do this,
mark the wheel and start the Polaris. Keeping the appliance in the water,
count the number of times the wheel turns in one minute. The wheels should
turn between 28 and 34 times for normal operation.
07. The feed hose tangles or ties itself in knots.
1. Make sure the fl oats are in good condition and that they are correctly
spaced. On the clear hose there should be a fl oat on each side of the
back-up valve and another fl oat upstream 60-90 cm.
On the white hose, the fl oats should be spaced 45 to 90 cm apart.
2. Check that the feed hose reaches within 15cm of the farthest point of
the pool. The clear hose should be the same length as the deepest point
of pool (water line / pool bottom measurement).
3. Make sure the back-up valve is working. Take the valve out of the
water and watch the jet. It should start up and stop again every 3 or 4
minutes.
4. Check that the rotating connectors are pivoting freely and that the fl ow
arrows are pointing towards the cleaner.
08. The Polaris rises and does not stay on the bottom of the pool.
1. Make sure the back-up valve is working. Take the valve out of the water
and watch the jet. It should start up and stop every 3 to 4 minutes.
2. Check the position of the leading fl oat. On the clear hose there should
be a fl oat on each side of the back-up valve and another fl oat upstream
60-90 cm. On the white hose, the fl oats should be 45 to 90 cm apart.
3. Check that wheels are turning between 28 and 34 times a minute.
4. Check that the feed hose reaches within 15cm of the farthest point of the pool. The clear hose should be the same length as the deepest point of the pool (water line / pool bottom measurement).
5. Position the rear drive jet pointing upwards: between 11 and 2 o’clock.
(see diagram 1 § 01)
09. The Polaris moves slowly.
1. Make sure that the blue reducing disk has not been installed in the quick
disconnect
2. Check that the metal pre-fi lter is present and not clogged.
3. Make sure that the hose weight adjustment nut is screwed right down.
4. Make sure the hoses have been cut as indicated in the instructions.
5. Check that the booster pump is working normally.
6. Check the number of times the wheels rotate in one minute. They should turn between 28 and 34 times a minute.
7. Make sure that the pivoting connectors are fi tted the right way round (i.e. arrows towards the cleaner).
8. Check that your hose swivels and nuts are securely attached to your feed
hose pieces to prevent any water pressure loss.
10.The Polaris turns in circles.
1. Change the balancing fl oat if it is full of water. “Screw” on the new float without forcing it down. The fl oat on the 280 should be 1 inch from the lowest point and on the 380 it should be screwed down as far as it will go. (see diagram 2 § 06)
2. Check the condition of the pivoting hose connectors and that they are fitted the right way round (arrows towards the cleaner).
3. Make sure the hoses have been cut as indicated in the instructions.
4. Make sure there are no permanent kinks in the hoses.
5. Make sure the back-up valve starts up and stops in the normal way every 3 to 4 minutes.
6. Check that wheels are turning between 28 and 34 times a minute.
11. The wheels rotate less than 28 times a minute.
1. Use the Polaris pressure tester to check the booster pump pressure.
2. Check that the metal pre-fi lter is present and not clogged.
3. Make sure that the hose weight adjustment nut is screwed right down.
4. Make sure the hoses have been cut as indicated in the instructions.
5. Make sure that the blue reducing disk has not been installed in the quick disconnect.
6. Check that the booster pump is working normally.
7. Clean the skimmer baskets, sand fi lter and pump basket.
12. The wheels rotate more than 34 times a minute.
1. Unscrew the hose-weight adjustment nut until the desired setting is obtained.
2. Fit the fl ow limiter (red or blue) into the quick disconnect.
13. The Polaris rears up.
1. Move the balancing fl oat forward.
2. Position the drive jet pointing down.
3. Check the number of times the wheels rotate in one minute. They should turn between 28 and 34 times a minute.
14. The Polaris seems to slide over the tiles.
1. Turn the appliance over and check the suction by making sure that all the jets located in the central pipework are working correctly. If they aren’t, make sure they are not blocked.
2. Fit the special tyres for smooth tiled surfaces (Ref. C-13).